Battery does not charge

If your Venustas battery isn’t charging, don’t worry! We’ve got the steps to help get it back on track.

How to Charge Your Venustas Battery

1. Connect the battery to the USB cable.

2. Plug into one of the following power sources:

   • Wall Outlet: Use a USB wall adapter (not included) and plug into the wall.

   • Computer: Connect to a USB 2.0/3.0 port (ensure the computer is on, not in sleep mode).

   • Power Accessory: Use a docking station or certified accessory with USB ports.

As part of our efforts to reach our environmental goals, Venustas no longer includes a battery charger in the box. We believe this small change can make a big difference for our planet. 

Venustas battery is compatible with a wide range of chargers, including third-party adapters with Type-C ports that comply with the specified input requirements and applicable safety standards.

Charging Specifications

• Model: Venustas-7500 / Venustas-10000
  Input: 5V⎓3A, 9V⎓3A, 12V⎓2.5A, 15V⎓2A, 20V⎓1.5A
  Charging time: Fully charges in 2–3 hours with a 20V⎓1.75A (35W) charger.

• Model: Venustas-6000
  Input: 5V⎓3A, 9V⎓2.22A, 12V⎓1.67A
  Charging time: Fully charges in 2.5 hours with a 12V⎓1.67A (20W) charger.

Note: Adapters without the required outputs cannot charge the battery. 

Common adapters including those from laptops like Apple MacBooks or HP devices, as well as wall outlets or power strips with USB ports, can safely charge your battery. Below are the charging sources you can use to charge your battery.

 

If Your Battery Still Won’t Charge

Follow these steps to troubleshoot:

1. Check Your Adapter: It must support at least one voltage and current combination for your battery. Higher output chargers that support USB-C Power Delivery are compatible because the battery will adjust voltage and current for safe charging. For example, Venustas-7500 and Venustas-10000 accept up to 20V⎓1.5A, which can be safely charged with an HP adapter that outputs up to 20V⎓3.25A.
   > Model: Venustas-7500/10000: 5V⎓3A, 9V⎓3A, 12V⎓2.5A, 15V⎓2A, 20V⎓1.5A
   > Model: Venustas-6000: 5V⎓3A, 9V⎓2.22A, 12V⎓1.67A
   > Note: Adapters without the required outputs cannot charge the battery.

2. Inspect the Cable and Adapter: Check for damage (bent prongs, frayed cables, etc.). Damaged accessories should be replaced.

3. Ensure Proper Connection: Plug the cable into a wall outlet and ensure all connections are secure. Try a different outlet if necessary.

4. Clean the Charging Port: Remove any debris from the charging port and ensure a firm connection with the charging cable.

   

5. Try Different Charging Accessories: If the problem persists, try a different USB cable or charger. Venustas battery work with most third-party adapters that meet safety standards.

Let your battery charge for 30 minutes. If it starts charging, great! If not, try another 30 minutes with a different charger or cable.

Additionally, below is the troubleshooting video that you can follow step by step:

Need More Help?

If the battery still doesn’t charge after following the steps above,  please provide the following information for a tailored solution:

• Order Number

• Battery Specifications: Photos of the printed specifications on the back of the battery.

• Charger Specifications: Photos of the charger/adapter specifications.

Please submit a request below with this information, and our support team will reach out within 24 hours to assist you further.

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