Battery missing from package

We’re sorry for any inconvenience if the battery was missing from your Venustas order. Rest assured — we’re here to resolve this quickly.

What Your Heated Apparel Should Include：

• 7.4V heated apparel → Includes battery + cable

• 12V heated apparel → Includes battery + cable

• 9V heated apparel → Does not include battery + cable (USB-C powered via most Type-C power banks)

Other heated products — scarves, gloves, and socks — include a battery pack unless otherwise noted in the product description.

Need More Help?

If your item should include a battery but didn’t, please provide:

• Order number

• Full shipping address (no P.O. Boxes)

Simply submit a request below, and our support team will reach out within 24 hours to assist you further.

Submit A Request