Charging cable missing from package

We’re sorry for any inconvenience if the charging cable was missing from your Venustas order. Rest assured — we’re here to resolve this quickly.

How to Charge Your Battery

Venustas batteries are compatible with all standard Type-C charging accessories. Before requesting a replacement cable, please try using common adapters — such as those from laptops like Apple MacBooks or HP devices.

Need More Help?

If your order should have included a charging cable but did not, please choose one of the following:

Option 1: Replacement Charging Cable

• Provide your Order number 

• Full shipping address (no P.O. Boxes)

Option 2: Use Your Own Cable + Goodwill Offer

• Provide your Order number.

• If you already have a compatible Type-C cable, you may skip the replacement and receive a goodwill offer after verification.

Simply submit a request below, and our support team will reach out within 24 hours to assist you further.

Submit A Request