Charger missing from package

As part of our efforts to reach our environmental goals, Venustas no longer includes a battery charger in the box. We believe this small change can make a big difference for our planet. 

How to Charge Your Battery
Venustas battery is compatible with a wide range of chargers, including third-party adapters with Type-C ports that comply with the specified input requirements and applicable safety standards.

• Model: Venustas-7500 / Venustas-10000
  Input specifications: 5V⎓3A, 9V⎓3A, 12V⎓2.5A, 15V⎓2A, 20V⎓1.5A
  Charging time: Fully charges in 2–3 hours with a 20V⎓1.75A (35W) power adapter.
• Model: Venustas-6000
  Input specifications: 5V⎓3A, 9V⎓2.22A, 12V⎓1.67A
  Charging time: Fully charges in 2.5 hours with a 12V⎓1.67A (20W) power adapter.

Note: Adapters without the required outputs cannot charge the battery. 

Common adapters including those from laptops like Apple MacBooks or HP devices, as well as wall outlets or power strips with USB ports, can safely charge your battery. 

For step-by-step charging instructions, please see our guide:
🔗 How to Charge Your Venustas Battery

Need More Help?

If you do not have a compatible charger and need one, please contact our customer service team at [Email: [e-mail]] or [Phone: +(1)888 836 6460 (9am to 6pm EST, M-F)] with the following information:

• Order Number

• Full Shipping Address (no P.O. Boxes)

Our team will arrange delivery promptly. Thank you for your patience and for supporting Venustas in our commitment to a greener future.